FAQ

Frequently Asked Questions

1. Orders & Payments

What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express, JCB), as well as Apple Pay, Google Pay and Shop Pay, through our fully encrypted and secure payment gateway. Your personal and financial information is always protected.

Is my personal information secure? Absolutely. We use industry-standard SSL encryption to protect your details during the checkout process. We do not store your credit card information on our servers.

Can I cancel or change my order? If you need to cancel or modify your order, please email us at support@dalbit-gol.com as soon as possible. If your order has not been shipped yet, we will gladly take care of it. If it has already been dispatched, you can initiate a return once the package arrives.

2. Shipping & Delivery

How much does shipping cost? We are pleased to offer free shipping on all orders, with no minimum purchase value required!

How long will it take to receive my order? To ensure same-day processing, please place your order before 15:00 KST. We process and pack orders within 1–3 business days (Monday to Friday). Once dispatched, delivery typically takes 7–15 business days to South Korea.

Will I receive a tracking number? Yes! As soon as your order is dispatched, we will send you a confirmation email containing your tracking number so you can follow your package's journey in real time.

What should I do if my order is delayed? While we strive to deliver on time, unforeseen carrier delays can occasionally happen — especially during customs clearance, public holidays (Lunar New Year, Chuseok, Christmas), or peak shopping seasons. If your order is taking longer than expected, please reach out to us at support@dalbit-gol.com and we will investigate it for you.

3. Returns & Refunds

What is your return policy? We accept returns within 30 days of you receiving your order. To be eligible, items must be in new, unused condition, and in their original packaging with all included accessories.

Do I have to pay for return shipping? Yes, customers are responsible for covering the return postage costs — unless the item arrived damaged, defective, or incorrect, in which case Dalbit Gol covers the return shipping. We do not charge any restocking fees.

How do I start a return or exchange? Simply send us an email at support@dalbit-gol.com with your order number, and our team will provide you with the necessary instructions and the return address. Please do not send items back without contacting us first — returns sent without prior approval cannot be processed.

How long does it take to get my refund? Once we receive and inspect your returned item, we will process your refund back to your original payment method. Processing on our side takes 5–10 business days after approval. Depending on your bank or credit card issuer, the funds typically appear on your statement within an additional 3–7 business days.

What if my item arrives damaged or incorrect? If you receive a damaged or wrong item, please contact us immediately at support@dalbit-gol.com within 7 days of delivery with:

Your order number;
Clear photos of the damaged item and packaging;
A brief description of the issue.

We will promptly arrange a replacement or issue a full refund at no extra cost to you. Due to the handcrafted nature of our products, we take quality issues very seriously and resolve them quickly.

4. Products

Are your products really handcrafted? Yes! Every bag and lamp at Dalbit Gol is genuinely handcrafted by skilled artisans. Due to the artisanal nature of our items, slight variations between pieces are normal and considered a unique feature of handcrafted work, not a defect.

Will my product look exactly like the photos? We do our best to display product colors and details as accurately as possible, but actual appearance may vary slightly depending on your screen settings, lighting conditions, and the natural variations inherent to handcrafted items.

5. Contact Us

Still have questions? We're here to help!